Privacy Policy and Data Protection Notice
Our Commitment to Your Privacy
At elystranovaq Financial Planning Services, we take your privacy seriously and are committed to protecting your personal information in accordance with Australian privacy laws and international best practices.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our financial planning subscription service.
What Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our services:
- Contact information including name, email address, phone number, and postal address
- Financial information such as income details, expenses, assets, and financial goals
- Demographic information including age, occupation, and family circumstances
- Communication records, consultation notes, and service usage data
How We Use Your Information
We use the information we collect for the following purposes:
- Providing personalised financial planning consultations and recommendations
- Managing your subscription and processing payments
- Communicating with you about your account and our services
- Improving our services and developing new features
- Complying with legal obligations and regulatory requirements
Legal Basis for Processing
Under Australian privacy law and international standards, we process your personal information based on:
Primary Legal Basis: We process your data on the basis of contractual necessity to provide our financial planning services and legitimate interest in improving our offerings.
How We Share Your Information
We may share your personal information in the following limited circumstances:
- With service providers who help us deliver our services, subject to strict confidentiality agreements
- When required by law or to comply with regulatory requirements
- With your explicit consent for specific purposes you have approved
How We Protect Your Information
We implement comprehensive security measures including encryption, secure data storage, access controls, and regular security audits to protect your personal information from unauthorised access, disclosure, or misuse.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information:
- Right to access the personal information we hold about you
- Right to request correction of inaccurate or incomplete information
- Right to request deletion of your personal information in certain circumstances
- Right to restrict or object to certain types of data processing
- Right to lodge a complaint with the Privacy Commissioner if you believe we have mishandled your information
Cookies and Website Tracking
Our website uses cookies and similar technologies to improve your browsing experience and analyse website usage.
For detailed information about our cookie practices, please refer to our separate Cookie Policy. Cookie Policy.
How Long We Keep Your Information
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Generally, we keep client records for seven years after the end of our service relationship, in line with Australian financial services requirements.
Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes via email or website notice.
Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us:
Last Updated: August 29, 2025